- Shipping & Returns
"These are the best toasted pecans on the planet. My family devoured them at our Thanksgiving celebration. Everyone loved them. Sent some to the best customers of my business."
STILL SO DELICIOUS Wearing 70 plus years in business gracefully, Tennessee Valley Pecan Co. is the choice of Southern kitchens everywhere.
At Tennessee Valley Pecan Company Online, we are committed to your satisfaction! If you are not completely satisfied with your purchase, simply exchange it or return it to us within five days after receiving the order for a refund.
How To Return Merchandise
We have two easy ways that merchandise can be returned:
1) Call our toll-free number to make return arrangements via shipping: 1-855-353-1880.
2) Return or exchange your merchandise at our Decatur, AL location. Make sure to bring along your receipt. See the Contact Us page for location details.
If your shipment arrives and appears damaged, just refuse the order. Call us and we'll send a new shipment to you right away.
If you open the shipment and it's damaged, be sure to keep the original packaging. Call 1-855-353-1880 and we will help you.
Always feel free to call us at 1-855-353-1880 with questions about your shipment.
Tennessee Valley Pecan Company Shipping Policy
All prices shown on our site include shipping and handling.
Shipping our chocolate covered pecans can be a real challenge, especially here in the warm Tennessee Valley. Our chocolate covered pecans will soon be offered at special retail locations throughout the Southeast and throughout the year. Cool weather permitting, we will offer them by mail order from October to April.
Under normal circumstances, orders received Monday through Friday before 2 p.m. ship out on the same day. Otherwise, most orders ship out Monday through Friday within 24-48 hours. However, if your order is delayed due to large order volumes, weather conditions or circumstances beyond our control, you will receive an Email from a member of our staff.